Refund policy

ELADRANI Return & Refund Policy

At ELADRANI, every piece is made to order with care. We want you to feel confident in your purchase, so please take a moment to review our policy before ordering.

1. Returns & Exchanges

Because each shirt is made specifically for your order, we do not accept returns or exchanges for incorrect sizing, changes of mind, or personal preferences, except where required by law.

We encourage you to review our sizing guide and product details carefully before purchasing.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at lizbizprof@gmail.com.

Include your order number, a description of the issue, and clear photos so we can assist you.

For qualifying issues, we'll arrange a replacement or refund at no additional cost.

This reporting period does not limit any rights provided by applicable law.

3. Order Cancellations

Orders may be canceled for a full refund before production begins. Once production has started, cancellations may no longer be possible.

If you need to make a change, please contact us as soon as possible.

4. Lost or Missing Packages

If your order hasn't arrived within the estimated delivery window, please reach out to us.

We'll work with our shipping partner to investigate the issue and determine an appropriate resolution.

5. Refunds

Approved refunds will be issued to your original payment method. Please allow several business days for your financial institution to process the refund.

Please do not send any items back without contacting us first.